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Following Balderson Action, IRS Launches Hotline, Email to Support Americans Without Internet Access

Washington, May 19, 2020

WASHINGTON – Following Congressman Troy Balderson’s (R-OH) push for the Internal Revenue Service (IRS) to develop options for those without broadband internet to access the IRS system for COVID-19 economic impact payments (EIPs), the IRS announced the launch of a hotline and email for congressional staff to service the needs of constituents, including those in Ohio’s 12th Congressional District.

“This pandemic has amplified disadvantages faced by rural Ohioans without broadband internet access who are often disconnect from vital services,” said Balderson. “I’m thrilled the IRS heeded my suggestions. This is a major win for Ohio’s rural communities.”

After hearing directly from constituents on this issue, Balderson sent a letter to IRS Commissioner Charles Rettig and U.S. Department of the Treasury Secretary Steven Mnuchin seeking options for those without internet to access the IRS system for COVID-19 EIPs. At the time, the only way for Americans to track their stimulus payments, or to update their banking and address information to ensure their EIPs arrive, was online as individuals.

Balderson’s letter specifically requests the IRS to consider creating a telephone hotline option and asks the IRS to allow congressional offices to update information or track payments on constituents’ behalf.

In addition to sending the letter, Balderson also communicated directly with the IRS and Treasury about the need for non-internet-based options.

Read more about Balderson’s actions to support Ohioans without rural broadband internet access.


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